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FAQ
1. Are all products offered on sneaker-kingz.com genuine?
Yes, of course. All our products offered on sneaker-kingz.com are guaranteed to be 100% genuine. We do not sell any fakes or variants. We are auhtorised dealer of all brands onlined.
2. When do I get my goods?
For questions on the status of your order, please call our support and be readyfor your account number. Before you start asking, please give us at least 1-2 days to have your order handled.
3. To what account can I transfer the money?
If you choose bank wire transfere at the payment options, please transfere the total to following banc account:
owner: sneaker-kingz.com
account no: 790794200
bank code: 25040066
IBAN: DE52250400660790794200
BIC: COBADEFF250
In order to proccess your order as quick as possible its important to note the right purpose at "reference". You can find it at the order confirmation, which you have immediately received by e-mail after successfull checkout.
4. What can i do if i need to complain some goods?
Donwload the return form. Fill it out ordinary and put it into the returning package. The shipping fees will be refunded with the credit. You can withdraw within two weeks to return the goods without any problems. All items have a six-month warranty on processing defects.
For any further questions, you can be happy with our service hotline at +49511-4883509 for local rate.
5. What can i do if an item is sold out that I had ordered and paid for?
In this case, you can alternate items with a value of the same amount. higher value goods, you must remargin the difference. Do you want your money refunded, then send an e-mail to info (at) sneaker-kingz.com
6. How much are the shipping costs and what kind of payment methods you offer?
All infos for payment & shipping handling you find here: payment&shipping
7. further questions?
For any further questions, you can be happy with our service hotline at +49511-4883509 at local rate.
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